We're here to help. Choose the right contact for your enquiry below.
For questions about your account, reward payments, withdrawal issues, or technical problems with the platform, please contact our support team. We aim to respond to all support requests within 5 business days.
Email: support@stellar-app.net
Please include your account alias and a clear description of your issue. For payment-related queries, include the date and amount of the transaction in question.
For data protection enquiries, including subject access requests, requests to delete your data, or concerns about how we process your personal information, please contact our data protection team. We will respond within 30 days as required by GDPR.
Email: privacy@stellar-app.net
For subject access requests, please include your full name, account alias, and email address so we can verify your identity before releasing any data.
If you have encountered content or behavior on Community that you believe violates our community guidelines or Terms of Use, please report it through the in-app reporting tools. For serious violations that require urgent attention, you may also email our moderation team.
Email: support@stellar-app.net (subject: "Content Report")
For press enquiries, media requests, or partnership opportunities, please contact us by email. We aim to respond to media enquiries within 3 business days.
Email: support@stellar-app.net (subject: "Press Enquiry")
Our support team operates Monday to Friday. Enquiries received outside business hours will be processed on the next business day.
Before contacting us, you may find answers to common questions in the following places: